National Grid New York President Ken Daly said Tuesday crews have made tremendous progress restoring electric and natural gas service to Mohawk Valley customers impacted by recent flooding, and continue to reach out to those whose services cannot be restored because of damage to customer owned equipment.
However, the company has been unable to assess the condition of approximately 150 natural gas accounts in sections of Herkimer and Ilion as meters at those homes or businesses have been inaccessible. The company must be able to inspect those facilities before allowing any reconnection of service, and is asking customers whose homes or businesses have not been inspected to contact the company to arrange access to the meters. Customers whose accounts have not been inspected should call the company at 800-642-4272 to make arrangements to allow access to avoid emergency cut-off.
If direct inspection cannot be done, the company will be required to shut off services outside the building, which could include the need to dig up lawns and other property to access and seal off service pipes.
“We can connect any customer who’s ready to take service. The problem is that many of our customers have incurred significant damage on their side of the meter,” Daly said.
He added any service — gas and electric — that was affected by flooding, including gas appliances inside the home, must be inspected prior to service restoration.
The company will have crews sweeping through the areas where meters have been inaccessible, and is attempting to make contact with those customers directly.
“We’re sending out electric inspectors to work with customers. We’ll pay for the inspection, which we normally would not do, but we understand how challenging these times are. The goal is to allow customers to get their equipment up and running as quickly as possible,” said Daly.
Daly said National Grid will be in the Mohawk Valley as long as they are needed.
“There’s a lot of work that needs to be done and because we’re working on a customer by customer basis, it’s a process that could take months,” he said.